Call Us: (1) 858-263-0404 - Email: mike@shirtshackca.com

Ordering, Shipping and Handling.

The Shirt Shack Inc / Ordering, Shipping and Handling

Logging in

  • You do not need to create an account to get price quotes through the website, however, if you do not have an account and are not logged in there are certain restrictions: you cannot earn bonuses and you cannot spend credits or use coupons.

Forms of Payment

  • Currently we accept credit card payment from Paypal, through this website, and Cash or Company Check at our facility. All orders are to be pre-paid upon ordering.

Shipping and Handling

  • Our shipping policies appear below. Orders also are governed by our Terms of Use, which you should review.

Continental United States Orders:

  • Most web orders placed before 5pm CST Monday thru Friday will be processed and confirmed the next day.
  • Please note, orders placed after 5pm CST Monday thru Friday, may not be processed and confirmed until the following business day. Orders placed after 5pm Thursday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days. We observe all federal holidays, as well as The Shirt Shack Inc. company retreats and breaks.
  • Orders placed on Saturday or Sunday will be processed and confirmed on Monday.
  • Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
  • Order acceptance occurs only when your order has been shipped. We will notify you by email when that has occurred.
  • Large, Oversized, Multi-boxed items may incur additional shipping charges. You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
  • Orders are shipped via UPS or USPS. A physical address is required for shipment. We cannot ship to P.O. Boxes.
  • We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.

Expected Delivery Dates:

  • All dates are estimates and may vary. Please see notes below.
  • Standard Ground: 3-7 business days after order processing.
  • 2-3 Day Express: 2-3 Business days after order processing.
  • 2-3 Day Express delivery dates do not have guaranteed delivery times. Signatures may be required upon delivery. Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it. You may want to use a business shipping address to ensure that someone will be available to sign for the package.
  • Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays.

Standard Shipping Rates:

  • Actual rates at time of purchase may vary and will be displayed in your Shopping Cart during the order process. See “Additional Shipping Charges.”
  • Retail garments will be sent via USPS and will be charged $2.50 per item.
  • All custom orders will be quoted per job by weight and shipped via UPS.

Additional Shipping and Handling Charges and Insurance:

  • If we determine that your order will require any shipping and handling charges in addition to those displayed during the order process, we will notify you by email and ask you to approve the additional charges. We will not ship your order until you have approved the additional charges, which may delay shipping. If you are not satisfied with any additional charges, we will offer you the opportunity to change or cancel your order.
  • Orders that need to be shipped in separate boxes will incur an additional shipping and handling charge. We will notify you by email if your order ships in multiple boxes.
  • High value items (exceeding $500) will require additional shipping, handling and insurance charges. This charge will not show up on your order but will be added during processing. You will be notified by email if the charge exceeds $10.00. This may delay shipment of your order.
  • All Phone Orders will incur actual shipping and handling charges per order.

Please Note The Following:

  • We do not ship to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands. Please see the next section for international orders.
  • We do not ship to APO/FPO addresses.
  • Iowa Residents will be charged applicable sales tax on their orders. Residents of other jurisdictions may be charged sales tax as required by applicable law.
  • All prices are quoted and all payments must be made in US$.
  • Your order will leave our store in good condition and risk of loss passes to you when we deliver your package to the shipper. If your order is damaged in shipment, please contact the shipper immediately to make a claim.

International Shipping Not Available!

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